Real life Customer Experience
Freedom Hearing can help you reduce the impact of hearing loss. Services include hearing assessments, regular reviews, and access to subsidised hearing aids.
This feels better in all aspects. I do more activities with my family and friends. I feel more independent. My wife is happier because I no longer need to yell at home or listen to the television so loud.
Real Customers experience
Peter M.
Peter is a 73-year-old male who previously worked in the construction industry.
Construction work is notoriously noisy. Unfortunately, in the era when Peter was working, employers did not offer hearing protection such as industrial ear muffs. This resulted in permanent hearing loss, making it very difficult for Peter to hear everyday conversations.
Peter is an aged pensioner on a limited income. He was attracted to Freedom Hearing’s promise to supply hearing aids at no cost to you wherever possible.
The Freedom Hearing team assessed Peter's case and found him eligible for subsidised hearing aids under the government’s Hearing Services Program (HSP).
Freedom Hearing handled the entire application process and all the paperwork for his subsidised hearing aids. He was then fitted by a Freedom Hearing clinician with brand new Starkey Evolv AI Hearing aids.
Peter says, “This feels better in all aspects. I do more activities with my family and friends. I feel more independent. My wife is happier because I no longer need to yell at home or listen to the television so loud.”
Peter was thrilled with the whole experience. “Absolutely everything was very fast and efficient. Having people who can translate and explain to you in Spanish (my language) made me feel at home and that I am in good hands. The company cares about its clients and does everything possible to provide the best service. I recommend it 100%”, he says.
I am very happy with the service, and it is recommended. They take time for each client. My husband is also a client of the same company, and we are both very happy with how they treat us. We feel special.
Real Customers experience
Angelina C
Angelina C is a 74-year-old female residing in NSW.
She experienced hearing loss that significantly affected her life. The impact was such that she decided to finally take action to address it.
Given her lack of affinity for technology, Angelina wanted a hearing aid solution that would be easy to use. She was also interested in the aesthetics of the device, as appearance matters to her.
Angelina was eligible for subsidised hearing aids through the government’s Hearing Services Program (HSP). Freedom Hearing facilitated the entire application process, and she was provided with Evolv AI 1200 RIC R Starkey hearing aids.
The impact on Angelina's life has been transformative. "It has changed my life 100%. I hear more clearly. I can answer what they are asking me," she says.
Angelina, who describes herself as not being a fan of technology, finds the hearing aids remarkably easy to use. She also appreciates the clear and simple instructions provided. Angelina uses the hearing aids daily and finds them a great addition to her life.
Angelina feels much happier and more energetic since getting the hearing aids. "Of course. It has been a big change. I have more energy to go to different places or do activities," she remarks.
What does she say about Freedom Hearing?
Angelina is exceptionally pleased with the service from Freedom Hearing. She says, "I am very happy with the service, and it is recommended. They take time for each client. My husband is also a client of the same company, and we are both very happy with how they treat us. We feel special." She received an upgrade to the latest rechargeable hearing aids that Starkey provides at no extra cost. This would have cost her over $2990 elsewhere.
Angelina particularly appreciates the aesthetics and comfort of her hearing aids. "I am a woman, and I think appearance matters to me. The hearing aids I received are very comfortable, and you don't notice when I'm wearing them," she observes. Occasionally, she uses her phone to change modes, especially when she's shopping or in a group setting.
“I can put them in with my eyes closed.”
"The fact the hearing aids are rechargeable and I just have to place them on the charging dock"
Real Customers experience
John P
John P is a 77-year-old male residing in NSW
He worked in rubbish removal and metal fabrication workshops. John finally decided to take action after a steel pipe exploded near him, affecting his hearing.
John was concerned about his hearing, especially after the steel pipe incident. He wanted a reliable solution that would seamlessly fit into his active lifestyle, which included swimming.
John paid 12k for a pair of Starkey hearing aids from another provider he was unhappy with. After enquiring about Industrial Deafness with Freedom Hearing, he was quoted free rechargeable hearing aids worth over $ 3,500 at no cost through his Worker's Compensation claim.
John has experienced an improved quality of life since getting his hearing aids. "Yes, because speech is much clearer, and I don't have to ask people to repeat what they said," John comments.
John finds the hearing aids incredibly easy to use, noting, “I can put them in with my eyes closed.” Leila, our audiologist, provided clear instructions, which John appreciates. He uses the hearing aids every day and takes them off only when he goes to sleep or swims.
John particularly likes the rechargeable feature of his hearing aids. "The fact the hearing aids are rechargeable and I just have to place them on the charging dock" is what he most enjoys. He also finds it convenient that he can use his phone to make volume adjustments.
John is extremely satisfied with the service provided by Freedom Hearing. “Very happy and satisfied with the service provided,” he says, reinforcing the positive experience he has had from the start.
“It totally makes my life easier. I no longer need to yell whenever I talk to someone or when I need to talk on the phone. My hearing aids are connected to my phone, and I don't need to yell at anyone. Socially it has done me good,”
Real Customers experience
Mark S
Mark is a male resident of NSW. He experienced a significant level of hearing loss that negatively impacted his life.
Mark finally decided to take action because the hearing loss was affecting his quality of life in multiple ways. Among his considerations for choosing a hearing aid provider was finding a hassle-free solution.
Mark was eligible for subsidised hearing aids under the government’s Hearing Services Program (HSP). Freedom Hearing took care of the entire application process for him. He received an upgrade to the latest rechargeable hearing aids that Starkey provides at no extra cost. This would have cost him over $2990 elsewhere.
Mark and his wife have both been fitted by Freedom hearing for Hearing Services Program. He has also finalised his WorkCover claim for industrial deafness with Freedom Hearing and will receive another set of hearing aids at no extra cost through his claim. The change in Mark's life has been significant. He can now clearly hear television shows and engage in conversations without any issue. “There's a big change, I can tell when I watch TV, I can see the difference and speech clearly. This has been very positive for me, which makes me happy,” Mark reports.
Mark finds the hearing aids to be user-friendly, a relief given his initial fears about using technology. He uses them daily and sometimes even forgets that he’s wearing them because they are so comfortable. He also appreciates the straightforward instructions provided by Megan, our audiologist and the convenience of having rechargeable hearing aids. “Very easy. I honestly did not imagine it. I was always afraid of not knowing how to use technology, but hearing aids are special for adults,” he says.
Receiving the hearing aids has had a positive social impact on Mark. He no longer needs to raise his voice during conversations or phone calls. “It totally makes my life easier. I no longer need to yell whenever I talk to someone or when I need to talk on the phone. My hearing aids are connected to my phone, and I don't need to yell at anyone. Socially it has done me good,” he notes.
Mark praises Freedom Hearing for their excellent service. “Good service since I arrived at Freedom Hearing. I haven't had any problems. They have been clear, committed and have a good service,” he says. He particularly enjoyed the quick turnaround time between his initial appointment and receiving the hearing aids and their discreet design.
*Disclaimer: These are real life customer case studies with their name. Stock images may have been used for privacy.
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